Terms of Service
1. Welcome & Overview
Welcome to Elroza. These terms explain the rules for using our website and buying from us. By shopping with us, you agree to them. If anything here does not sit right with you, please do not place an order.
Who We Are
Elroza is an online store offering pure, gentle, and sustainable baby essentials. All product details, prices, and availability are listed on our website.
2. Products and Pricing
We work hard to make sure our product descriptions, images, and prices are accurate. However:
- Colors may look slightly different depending on your screen.
- We may update prices at any time. The final price is always shown at checkout.
- If a pricing error happens, we may cancel the order and refund you in full.
3. Placing an Order
When you place an order, you are making an offer to buy. We will confirm your order by email, but confirmation does not guarantee acceptance. We may cancel an order if:
Item Stock
The product is temporarily or permanently unavailable.
Pricing Error
There is a pricing or listing error on our store.
Verification
We suspect fraud, unauthorized activity, or cannot verify your details.
Cancellation Guarantee
If we cancel after charging you, we will issue a full refund immediately.
4. Your Account & Payments
Your Account Security
If you create an account with us, you are responsible for keeping your login details safe. Any activity under your account is your responsibility. Please tell us right away if you suspect unauthorized access.
Accepted Payment Methods
Full payment is required at checkout. We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed in U.S. Dollars.
5. Shipping, Returns & Refunds
Shipping: Orders are shipped according to our Shipping Policy. Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or events outside our control.
Returns and Refunds: Returns and refunds are handled under our Return & Refund Policy. You have 30 days from delivery to request a return with no restocking fees. Exchanges are not offered — if you want a different item, please return the original and place a new order.
6. Intellectual Property & Limitation of Liability
7. Governing Law & Terms Updates
Governing Law: These terms are governed by the laws of the State of Florida, United States. Any disputes will be handled in the appropriate courts of Florida.
Changes to These Terms: We may update these terms occasionally. The latest version will always be posted here. Your continued use of our site means you accept any changes.
8. Questions & Support Contact Details
If you have any questions about these terms or need assistance with your order, please reach out to us using the contact details below:
Contact Information
-
Business Name:
Elroza -
Customer Support Email:
info@elroza.shop -
Phone Number:
+1 (512) 894-3276 -
Mailing Address:
165 John St, Frostproof, FL 33843, USA -
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Weekend inquiries will be addressed on the following business day.