Privacy Policy
1. Overview & Commitment
At Elroza, we understand that your privacy matters — especially when you are shopping for your little ones. This policy explains what information we collect, why we collect it, and how we keep it safe. No confusing legal talk, just clear answers.
Our No-Sell Promise
We do not sell, rent, or share your personal information with data brokers, advertisers, or anyone looking to profit from your data. That is a promise.
2. What We Collect
When you shop with us, we only collect what we need to get your order to you and support you along the way:
Name, Email & Phone
Your name, email address, and phone number so we know who to address your package to, send order confirmations and tracking updates, or reach you if the carrier needs assistance.
Addresses & Orders
Your shipping and billing addresses along with your order details so we can process and ship your purchase to the right place.
Customer Support Messages
Any messages or support emails you send us so we can resolve your questions properly.
Browsing Diagnostics
Technical information collected automatically — such as browser type, device, and visited pages — to help fix issues and optimize our store.
3. How We Use Your Information
We use your information strictly to operate our business and deliver a secure shopping experience:
- Process, pack, and ship your orders.
- Send order confirmations and delivery updates.
- Answer your questions and resolve any issues.
- Protect against fraud and keep our site secure.
- Comply with legal and tax requirements.
4. Payment Security
Your payment is handled by secure, PCI-compliant payment processors. We never see or store your full card number, CVV, or banking details. We will never ask you to send payment information through email or chat.
5. Sharing With Trusted Partners
We share only the minimum information needed with the companies that help us operate:
These partners are contractually required to protect your information and cannot use it for any other purpose.
6. Cookies
We use cookies to keep items in your cart, remember your preferences, and understand how people use our site. You can manage or disable cookies in your browser settings, though some parts of the site may not work as well without them. For more details, please see our Cookies Policy.
7. Data Retention & Children's Privacy
How Long We Keep Your Data
We keep your information only as long as needed — to fulfill orders, maintain records, resolve disputes, and meet legal requirements. After that, we delete or anonymize it.
Children's Privacy
Elroza is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
8. Your Rights
Depending on where you live, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we erase your personal data from our systems.
- Opt-Out: Opt out of non-essential communications at any time.
To exercise any of these rights, please contact our support team at info@elroza.shop.
9. Customer Support & Contact Details
If you have questions about your privacy, this policy, or need assistance with an order, please reach out to us using the details below:
Contact Information
-
Business Name:
Elroza -
Customer Support Email:
info@elroza.shop -
Phone Number:
+1 (512) 894-3276 -
Mailing Address:
165 John St, Frostproof, FL 33843, USA -
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Weekend inquiries will be addressed on the following business day.