Shipping Policy
1. Overview & Shipping Rates
At Elroza, we want your order to reach you quickly and safely. Here is everything you need to know about how we ship.
$30 USD Shipping
We charge a flat shipping rate of $30 USD per order. You will see the exact shipping cost at checkout before you pay. No hidden fees.
United States Only
We currently ship within the United States only. We do not offer international shipping at this time. If you enter an address outside the U.S., we will not be able to process your order.
2. Processing & Delivery Timelines
We aim to process and ship your order as efficiently as possible:
5:00 PM EST
Orders placed before 5:00 PM EST on a business day begin processing the same day. Orders placed after that, or on weekends/holidays, begin processing the next business day.
1 to 2 Business Days
We typically need 1 to 2 business days to verify payment, pack your order, and hand it to the carrier. Processing does not happen on weekends or holidays.
6 to 7 Business Days
Once your order leaves our warehouse, transit usually takes 6 to 7 business days.
7 to 9 Business Days
Combining processing and transit, you can expect your order within 7 to 9 business days from the day you ordered. Weather, carrier issues, and peak seasons can cause delays.
3. Tracking, Changes & Cancellations
Tracking Your Order
When your order ships, we email you a tracking number. It may take up to 24 hours for tracking to update on the carrier's website. If your tracking has not updated after 3 business days, please contact us.
Order Changes and Cancellations
You have 24 hours from placing your order to request a change or cancellation. Email us at info@elroza.shop right away with your order number. If your order has already been packed or shipped, we will not be able to stop it.
4. Address Requirements & Failed Deliveries
- Shipping Address Accuracy: Please double-check your address before ordering. We are not responsible for lost, delayed, or returned packages caused by an incorrect address. If your order is returned to us due to an address issue, you will need to pay the $30 shipping fee again for reshipment.
- Failed Deliveries: If the carrier cannot deliver — wrong address, no one available, package refused — the order may come back to us. We will contact you. If you want it resent, the $30 shipping fee applies again.
- Undeliverable Addresses: We do not ship to P.O. Boxes, APO, FPO, or DPO addresses. If you enter one of these, we will contact you for a different address.
5. Lost, Damaged, or Delayed Packages
We are not responsible for delays caused by carriers, weather, or events outside our control. If your package is lost in transit, contact us within 7 business days of the expected delivery date, and we will help you file a claim. We cannot be responsible for packages marked "delivered" but later reported stolen.
6. Questions About Shipping? Contact Us
If you have any questions about our shipping process or need help with a package, please get in touch with our team:
Contact Information
-
Business Name:
Elroza -
Customer Support Email:
info@elroza.shop -
Phone Number:
+1 (512) 894-3276 -
Mailing Address:
165 John St, Frostproof, FL 33843, USA -
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Weekend inquiries will be addressed on the following business day.