Payment Policy
1. Overview & Payment Methods
At Elroza, we want checkout to be quick, easy, and safe. This policy explains how payments work on our site. All payments are processed in U.S. Dollars (USD).
Credit & Debit Cards
We accept major credit cards (Visa, MasterCard, American Express, Discover) and debit cards (Visa and MasterCard).
Express Checkout
We accept PayPal, Apple Pay, and Google Pay. All available payment options are clearly shown at checkout.
2. Security & Fraud Prevention
Payment Security & Encryption
Your payment details are processed by trusted third-party providers. We do not store your full card number, CVV, or banking details on our servers. All transactions are encrypted with industry-standard SSL technology. We will never ask you to send sensitive payment details through email or chat.
Fraud Prevention Measures
To protect you and our store, we may ask for additional verification on some orders, contact you to confirm billing details, or decline transactions that look suspicious.
3. Order Authorization & Confirmation
When you place an order, your payment method is briefly authorized to confirm funds are available. Depending on your bank, this may show as a temporary hold on your account.
Once confirmed, you will receive an order confirmation email. However, order confirmation is not a guarantee of acceptance. We may cancel an order due to suspected fraud, pricing errors, product unavailability, or details we cannot verify. If we cancel after charging you, we will issue a full refund.
4. Billing Information & Declined Payments
Please ensure your billing details are correct. Incorrect or mismatched information may cause your payment to be declined, delay your order, or require extra verification.
If Your Payment Is Declined:
- Check that your card is active and has sufficient funds.
- Ensure your billing details match what your bank has on file.
- Verify that your card is enabled for online purchases.
If problems continue, please contact your bank or email us at info@elroza.shop.
5. Refunds, Disputes & Currency
- Refunds: Refunds follow our Return & Refund Policy. Approved refunds go back to your original payment method. Processing times vary by bank.
- Payment Disputes: If you see a charge you do not recognize or believe is incorrect, contact us right away at info@elroza.shop. We will review the details and help resolve it. Third-party payment processor dispute processes may also apply.
- Currency & Bank Fees: All prices and payments are in U.S. Dollars (USD). If your payment method uses another currency, your bank may charge conversion or foreign transaction fees, which we do not control.
6. Questions About Payments? Contact Us
If you have any questions about billing or payment processing, please reach out to our support team:
Contact Information
-
Business Name:
Elroza -
Customer Support Email:
info@elroza.shop -
Phone Number:
+1 (512) 894-3276 -
Mailing Address:
165 John St, Frostproof, FL 33843, USA -
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Weekend inquiries will be addressed on the following business day.