Frequently Asked Questions
Welcome to the Elroza Help Center. Here are the answers to the questions we get asked the most regarding our products, shipping, orders, returns, and payment methods.
1. Products
What does Elroza sell? +
Elroza is an online store offering pure, gentle, and sustainable baby essentials — including clothing, blankets, and accessories. Check individual product pages for detailed descriptions, images, and pricing.
2. Shipping & Delivery
Where does Elroza ship? +
We ship within the United States only. We do not ship internationally at this time.
How much does shipping cost? +
We charge a flat rate of $30 USD per order. The final total is clearly shown at checkout.
When will my order be processed? +
Orders placed before 4:00 PM EST on a business day start processing the same day. Otherwise, processing begins on the next business day.
How long does delivery take? +
Processing takes 1 to 2 business days and transit takes 6 to 7 business days, bringing total estimated delivery time to about 7 to 9 business days.
Can I track my order? +
Yes — you will receive a tracking number by email after your order ships. Please allow up to 24 hours for the tracking details to update.
My order is late. What should I do? +
If your order has not arrived within the estimated window, email us at info@elroza.shop with your order number. We will look into it right away.
3. Orders & Cancellations
Can I change or cancel my order? +
Yes, within 24 hours of placing it. Email us at info@elroza.shop right away. After 24 hours, if the order has already shipped, you will need to utilize our return process.
I entered the wrong address. What now? +
Email us immediately. If the order has not been packed or shipped, we may be able to update it for you. If it has already shipped, please contact the delivery carrier directly.
4. Returns & Refunds
What is your return window? +
You have 30 days from the day you receive your order to initiate a return.
Do you accept returns for defective items? +
Yes. If your item arrives damaged, broken, or incorrect, contact us within 30 days and we will make it right.
Who pays for return shipping? +
If the mistake is ours (defective or wrong item), we cover the shipping cost. If you changed your mind, you are responsible for return shipping costs.
Is there a restocking fee? +
No. Our restocking fee is $0 USD.
Do you offer exchanges? +
No. If you want a different item, please return your original order for a refund and place a new order.
How long does a refund take? +
We process refunds within 10 business days of receiving your return. Your financial institution may take a few additional days to post the credit to your account.
5. Payments
What payment methods do you accept? +
We accept major credit cards (Visa, MasterCard, American Express, Discover) and digital wallets (PayPal, Apple Pay, and Google Pay).
What currency are prices in? +
All prices and payments across Elroza are processed in U.S. Dollars (USD).
6. Still Have Questions? Contact Us
If you couldn't find the answer you were looking for, our customer support team is happy to assist:
Contact Information
-
Business Name:
Elroza -
Customer Support Email:
info@elroza.shop -
Phone Number:
+1 (512) 894-3276 -
Mailing Address:
165 John St, Frostproof, FL 33843, USA -
Customer Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
Weekend inquiries will be addressed on the following business day.